Studio - Content Rendering & Delayed Reports

Incident Report for Movable Ink

Resolved

The issue regarding Studio content rendering and delayed reporting has been resolved. Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.
Posted Oct 23, 2025 - 13:09 EDT

Update

The backlog of delayed reports is continuing to be processed. We will be closely monitoring to ensure the data is fully backfilled. Another update will be posted by 6PM PDT tomorrow, Thursday October 23rd.
Posted Oct 22, 2025 - 20:34 EDT

Update

The backlog of delayed reports is continuing to be processed. We will be closely monitoring to ensure the data is fully backfilled. Another update will be posted by 6PM PDT tomorrow, Wednesday October 22nd.
Posted Oct 21, 2025 - 18:10 EDT

Monitoring

The disruption from our upstream provider is now resolved, the backlog of delayed reports are now being processed.

We will continue monitoring to ensure the data is fully backfilled. We will post another update by 6pm ET.
Posted Oct 21, 2025 - 09:40 EDT

Update

We are continuing to experience delays in report generation, including Analytics Explorer, Data Exports, and in-platform reporting as we await our upstream provider to come fully back online and then process our backlog of data. Our team is monitoring the situation, and we will post another update by 6PM PDT tomorrow, Tuesday October 21st.
Posted Oct 20, 2025 - 19:40 EDT

Update

We are continuing to experience delays in report generation, including Analytics Explorer, Data Exports, and in-platform reporting. Our team is monitoring the situation. We will post another update by 6PM PDT.
Posted Oct 20, 2025 - 15:58 EDT

Update

We are still experiencing delays in report generation, including Analytics Explorer, Data Exports, and in-platform reporting. Our team is continuing to monitor the situation. We will post another update in 2 hours.
Posted Oct 20, 2025 - 13:44 EDT

Update

We are still experiencing delays in report generation, including Analytics Explorer, Data Exports, and in-platform reporting. Our team is continuing to monitor the situation. We will post another update in 1 hour.
Posted Oct 20, 2025 - 12:14 EDT

Identified

We experienced a service disruption from one of our upstream providers between 4:00 AM ET and 5:45 AM ET, which may have caused some users to see fallback images in place of content.

In addition, there are currently delays in report generation, including Analytics Explorer, Data Exports, and in-platform reporting.

Our team is actively monitoring the situation. We will post an update in 1 hour.
Posted Oct 20, 2025 - 10:25 EDT
This incident affected: Studio (Content Rendering, Analytics).