Movable Ink Status

All Systems Operational

Studio Operational

Web App Operational

Content Rendering Operational

Dynamic Links Operational

Active Integrations Operational

Customer Data API Operational

Analytics Operational

Behavior & Conversion Scripts Operational

Webhooks Operational

Mobile SDK Operational

Studio - Integrations Operational

Weather & Location Services Operational

Exchange Integrations Operational

Da Vinci Operational

Web App Operational

Analytics Operational

Signal Operational

Link Redirect Operational

Recommendations Operational

Da Vinci - ESP Integrations Operational

Acoustic Campaign Operational

Adobe Campaign Classic Operational

Amazon SES Operational

Braze Operational

Cheetah Messaging Operational

Cordial Operational

Oracle Responsys Operational

SalesForce Marketing Cloud Operational

Zeta Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 17, 2025

No incidents reported today.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

Studio - Data Exports Failing

Resolved - The issue regarding reports not being delivered via Data Exports has been resolved. Please reach out to the Technical Support team if you continue to encounter issues with your reports or have additional questions. A post-mortem will be posted within 7 business days.
Oct 13, 21:12 EDT

Update - We are continuing to investigate and monitor client reports of empty files being delivered via Data Exports. We will have another update by EOD Monday.
Oct 10, 19:33 EDT

Monitoring - The issue with reports coming through as empty in client repositories should be resolved. We are currently conducting additional checks to verify everything is working as it should. Please try re-exporting reports that originally came through as empty while we continue monitoring this issue. We will have an update in 24 hours.
Oct 9, 19:13 EDT

Update - We are seeing that reports are being successfully transferred but in some cases the report is coming through as empty in client repositories. Our Engineering team is aware of the issue and is looking into a solve for it. We will have another update in 24 hours.
Oct 8, 19:03 EDT

Identified - We have identified the cause of the issue, and are working on a fix. We have started the process of transferring a small batch of files to verify the validity of the fix. We will post another update in 24 hours.
Oct 7, 20:05 EDT

Investigating - Users may be experiencing trouble with the Data Exports service. Our Engineering team is currently investigating. We will post an update in 24 hours.
Oct 1, 05:30 EDT

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

Oct 9, 2025

Da Vinci - Campaigns Stuck in Varying Stages

Resolved - The issue regarding campaigns not transitioning to subsequent stages has been resolved. Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.
Oct 9, 19:17 EDT

Monitoring - A fix has been implemented, and the Campaign transitions should now be functioning as expected. We will continue to monitor the platform to ensure the issue is fully resolved and will provide another update by 6PM PST
Oct 9, 14:36 EDT

Update - A fix has been implemented, and the Campaign transitions should now be functioning as expected. We will continue to monitor the platform to ensure the issue is fully resolved and will provide another update by 6PM PST
Oct 9, 14:27 EDT

Identified - Engineering has identified the issue with Da Vinci Campaigns being stuck in varying stages. We are continuing the investigation and working on a fix. We will post an update in 1 hour.
Oct 9, 13:11 EDT

Investigating - Users may be experiencing trouble with their Da Vinci Campaigns being stuck in various stages while proofing, and not transitioning to the next stage. Our Engineering team is currently investigating. We will post an update in 1 hour.
Oct 9, 11:30 EDT

Oct 8, 2025

Oct 7, 2025

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

Studio - Dynamic Image Latency

Postmortem - Read details
Oct 7, 17:53 EDT

Resolved - Between the hours of 11:35AM and 2:50PM PDT on October 2nd 2025, our US West data centre region encountered issues with dynamic images having an increased latency in image loads which could have potentially caused images to fail to render.
Our on call engineers were able to resolve the issue.
Please reach out to the Technical Support team if you continue to see this issue or have additional questions. A post-mortem will be posted within 7 business days.
Oct 3, 11:12 EDT